How It Works

At the heart of Fulfillment.com is powerful technology that simplifies fulfillment, delivery, and returns. Now you can start shipping to new markets with the click of a button, hassle-free.

How It Works

  • Connect to our system using a CRM/E-Commerce Platform, upload your orders via a CSV, or enter them manually through our admin interface.
  • Once your orders are added, issues such as invalid shipping addresses and improperly mapped SKUs are automatically identified. Orders are immediately mapped to the inventoried warehouses and shipping methods that provide the lowest cost to you.
  • All approved orders received by our daily cut-off time will be fulfilled the same day, guaranteed.
  • Real-time reporting provides all of the information you need at your fingertips, anytime and anywhere.
Step 1: Contact

Step 1: Contact

Ready to outsource your fulfillment? Contact Fulfillment.com and a business development manager will review your products, inventory needs, target market, and answer any questions you may have.

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After signing up with Fulfillment.com, your dedicated Client Account Executive will help you set up your account and create your online inventory. We assist you with everything from integrating your CRM to utilizing our proprietary dashboard.

Step 2: Setting up your inventory

Step 2: Setting up your inventory

Receiving product, retaining product samples, rotating stock—these tasks all require strict attention to detail. Our warehouse teams, in conjunction with our customized Warehouse Management System, handle all of these processes and help you manage your inventory worldwide in real-time.

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Our goal at FDC is to receive and process a single pallet in 15 minutes or less. Our comprehensive 5-point receiving process starts the moment your product arrives and is completed when your product or pallet is placed in its assigned storage location. Soon after your product arrives at an FDC facility, the quantities and product information are checked and verified against the provided packing slip. Any discrepancies with your shipment are immediately reported to our account managers who will promptly notify you to resolve the issue. Product weights and dimensions are recorded in our system to ensure postage accuracy. To complete the receiving process, the product is placed in its assigned storage location and the Fulfillment.com dashboard is automatically updated to reflect the new inventory levels, providing you with real-time inventory management.

Step 3: Pick, Pack, and Ship

Step 3: Pick, Pack, and Ship

Before going live with your orders, your account manager and our development team will work with you to process test orders to ensure that all systems are fully integrated and operational. After the testing phase is complete, you are ready to ship! The fulfillment process...

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Upon receipt of an order, the process starts with picking product and order components from their assigned locations, we then assemble the orders into your preferred packaging, apply the postage label, and send them on their way to your customer. Utilizing our advanced shipping technology, we can select the most cost effective shipping method, or you can choose exactly which method you want to use. Either way, with our high-volume discounts and negotiated shipping rates, rest assured you will be getting the most “bang” for your buck.

Step 4: Managing Your Shipments and Inventory

Step 4: Managing Your Shipments and Inventory

Managing logistics the RIGHT way takes a lot of time and resources. Lucky for you, we built an international logistics infrastructure that makes worldwide fulfillment easy.

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You will have 24/7 access to our proven, proprietary dashboard which allows you to monitor your inventory in real time, group orders for reduced shipping costs, validate addresses to reduce unnecessary returns and chargebacks, and gives you access to a full suite of reporting tools. You will receive communications from a dedicated team of REAL PEOPLE that audit your account daily and provide updates on your inventory levels, any orders that cannot be shipped, or if an order needs to be updated. Any additional questions you may have will be promptly answered by your Account Executive, who has access to experts in nearly every facet of logistics to help you with all of your shipping needs.

Step 5: Returns

Step 5: Returns

Fulfillment.com's Returns Management System takes the guess-work out of product returns and using our dashboard, you’ll be able to see in real time when your products are returned.

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Our Returns Department will quickly and efficiently process your returns. Each member of the returns team receives special training to inspect returned merchandise and determine if the product can be restocked and resold, effectively reducing inventory loss. Damaged or non-restockable product returns are properly disposed of or can be returned to you (eligibility determined on a case-by-case basis). It all adds up to a better ROI for you!