Here at Fulfillment.com, we pride ourselves on growing right alongside our clients. When we started our business, we realized that BILLIONS of packages are “undeliverable as addressed.” This means that our clients’ were wasting money on packages that were essentially dead mail. Our solution? We developed an address validation system which automatically checks the shipping address of each order against multiple mail carriers’ databases; then our customer service specialists (yes, actual humans!) check any shipment flagged as unmatched against a real address.
When a client of ours began offering an upsell campaign, we created “Order Grouping.” By combining orders set to be delivered to the same person and address, we saved this client additional order fulfillment fees, packaging costs, and of course, postage. This added up to them saving over $70,000 in one year alone. Imagine being able to reinvest that amount of savings into your business!
We have created a variety of real-time reporting capabilities, from inventory to returns to accounting, all based on the wants and needs of our clients to promote the efficiency and growth of their businesses. We find that transparency, especially when it comes to the amount our client’s spend vs budget, is critical to their success.
After starting with a single facility on the east coast in 2011, we quickly realized that a center in the UK would help our clients scale internationally and were operating there by April 2012. In 2013, we opened our Canadian facility, and in 2016 we began shipping from California with continued growth planned via opening more US and international facilities.
We recognize that the happiness and success of the people we serve directly correlates to the success of our company, and it is with that mindset that we prioritize our next ventures and plan our moves. We pride ourselves on being a self-built, dynamic, client-oriented technology company. We keep our sights set on the future and plan our actions based on the direction that the industries we serve are headed. By keeping our clients ahead of the curve, we are able to help them grow while we grow right alongside them.