Postal Update: Italy Postage delays and interruptions for processing and delivery of mail and parcel shipments to and from Italy are expected through August 21, 2017. Employees in Tuscany went on strike from July 22 to August 20, and the Emilia-Romagna region followed suit with a strike from August 1 to August 21.
I’ve always been fascinated by tipping points: for example, when an artist goes from being virtually unknown to having a commission for his or her art to be hung in a national hotel chain, or an artisan who creates a small-batch product gets word that a big retailer wants to feature their product. If a […]
Postal Update: Russia and the Ukraine The quickly-spreading ransomware cyber attack is hitting companies in multiple sectors in countries across the world, including France, Russia, Spain, Ukraine, and the United States. So far, we have been informed that the following postal operators have been affected as of June 27, 2017: • Russian Post • […]
Postal Update for Italy: Poste Italiane is having IT problems which may result in no tracking available for shipments destined for Italy.
FDC is making headlines again in the news! We are pleased to have partnered with the Maritime Logistics Education Taskforce again this year and enjoyed training our 5th round of interns. The majority of previous years’ interns are still working with us, and we are excited that Cade signed on with us once his internship […]
Postal Update: Jamaica Intermittent power outages and internet disruptions have occurred across the country of Jamaica since Monday, May 15, affecting mail processing operations and the requisite transmission of EDI messages. In addition, access to the Global Customer Service System (GCSS) and other online tools has been disrupted. Delays in postal and parcel processing can […]
Customer service impacts every part of your business. Don’t believe it? US companies are now losing $62B a year due to poor customer service. Technology is bridging gaps between companies and their customers, but the flip side is that it’s easier for one negative customer experience to contribute to those billions in lost sales. Sites like […]
I saw it first hand in the museum-world: kids, even adult ones, don’t want to support the same charities as their parents. So non-profit boards can’t just rely on the “next generation” of donors, they must continually cultivate new waves of interested parties. Today’s so-called generational war between Baby Boomers and Millennials exemplifies this contrast […]
E-commerce in the US grew by over 14% last year and analysts predict worldwide e-commerce sales will reach $4 trillion by 2020. But whether you’re just starting an online company or are an Internet sales veteran, as more and more players, platforms, and product purveyors flood the marketplace, how you manage your business is more […]
Approximately 44% of all US households own a dog, that’s almost 78 million of man’s best friend, and more and more companies are including pet insurance as well as allowing employees to bring their dogs to work as one more office perk and morale booster. Most dog owners today think of Fido as not just […]