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How to optimize your relationship with your Call Center
Nicki Peralta, Scott Linder, Ray Ferro
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Aventus

When you  are shopping for a call center to support your products and business, what  should you be looking for? Listen in as Nicki Peralta discusses with Scott  Linder and Ray Ferro the 3 most important points to consider.

Scott Linder, MBA, Chief Operating Officer of Aventus LLC is a global  leader in the contact center industry with over 20 years of diverse  experience. Starting his career in North America, Linder  later moved on to hold posts in large MNCs in Asia including Singapore  Telecommunications, Ltd. (Singapore Malaysia) and Verizon  Communications (Philippines). Linder has also consulted for many  large brands including AARP, GNC, Casper, Stuart Weitzman and others.

Nicky Peralta, Senior Account Manager of Aventus LLC is a  veteran at consulting and implementing tailored contact plans for eMerchants  all over the world. She is charged with revolutionizing customer engagement  for clients while leading specialty teams equipped to tackle any vertical  that comes across her desk. A voracious reader and lover of distance running,  she is constantly inspiring others with her desire to push her mental and  physical limits.

Ray Ferro, Executive Vice President of Aventus LLC is an  established leader in this space. Ferro has been lending his  expertise at conferences across North America. Ferro's career is predicated on service and engagement. After receiving an Honorable Discharge from the U.S. Army in 2010, he began  planning and hosting events before pivoting his customer service experience  to the contact center space. In 2017 he relocated to North Myrtle Beach to  spearhead the launch of Aventus' first dedicated contact center campus. Ferro continues to serve an integral roll in scaling and promoting the Aventus brand and the brands of hundreds of clients the world over.

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