When you are shopping for a call center to support your products and business, what should you be looking for? Listen in as Nicki Peralta discusses with Scott Linder and Ray Ferro the 3 most important points to consider.
Scott Linder, MBA, Chief Operating Officer of Aventus LLC is a global leader in the contact center industry with over 20 years of diverse experience. Starting his career in North America, Linder later moved on to hold posts in large MNCs in Asia including Singapore Telecommunications, Ltd. (Singapore Malaysia) and Verizon Communications (Philippines). Linder has also consulted for many large brands including AARP, GNC, Casper, Stuart Weitzman and others.
Nicky Peralta, Senior Account Manager of Aventus LLC is a veteran at consulting and implementing tailored contact plans for eMerchants all over the world. She is charged with revolutionizing customer engagement for clients while leading specialty teams equipped to tackle any vertical that comes across her desk. A voracious reader and lover of distance running, she is constantly inspiring others with her desire to push her mental and physical limits.
Ray Ferro, Executive Vice President of Aventus LLC is an established leader in this space. Ferro has been lending his expertise at conferences across North America. Ferro's career is predicated on service and engagement. After receiving an Honorable Discharge from the U.S. Army in 2010, he began planning and hosting events before pivoting his customer service experience to the contact center space. In 2017 he relocated to North Myrtle Beach to spearhead the launch of Aventus' first dedicated contact center campus. Ferro continues to serve an integral roll in scaling and promoting the Aventus brand and the brands of hundreds of clients the world over.