Ground transit time
1-2 days
By ground to 99.97% of US
You don't have to solve logistics alone.
Your dedicated Client Success Manager is always ready to help, from order status and inventory questions to fast-turn operational requests, acting as a seamless extension of your team.
Navigate fulfillment, transportation, and logistics without losing focus on your business.
Dedicated Success Manager
With a dedicated Success Manager, your brand experience stays consistent and your operations stay aligned, delivering a fulfillment program that runs exactly how your business is designed.
Supporting your business every day.
Order status requests, inventory questions, returns information or special requests. A direct line by phone or email, not a ticket queue.
Plans ahead as you scale
Proactive recommendations on where to stock as you grow, international expansion, and peak-season planning. Planning before the window closes, not reacting after.
One person who knows your business; A trusted resource for navigating logistics so you can focus on growing your business.
Three places support breaks down
The pain of unmanaged logistics
Rotating reps means no real ownership
- A different name on every email means no one knows your products, your peaks, or your customers
- Each issue starts from zero, with context re-explained every time
- The cost shows up in shipment delays, missed details, and lost time for everyone
Routine asks sit in a queue
- Order status requests, inventory questions, returns information or special requests
- Work that should take an hour stretches into days
- Routine asks sit in a generic ticket queue with no clear owner
Without proactive planning, small issues turn into bigger disruptions
- Most 3PL support is reactive: you ask, they answer
- By the time peak hits, inventory runs out, or you're expanding into a new country, the window has closed
- No early warning means small issues become bigger disruptions
Our approach
Support aligned with your brand
Dedicated Success Manager
- The same point of contact every time, not a rotating queue
- Knows your products, your seasonal demands, your customer expectations, and how your business operates
- Works as an extension of your team
On standby for the day-to-day
- Order status requests, inventory questions, returns information or special requests
- All discrepancies are surfaced to you, not buried in a ticket
- A direct line to a real person, so you're never the one chasing
Plans ahead as you scale
- Where to stock inventory as you grow into multiple warehouses
- International expansion: commercial invoices, customs paperwork, and selecting optimal ship-from warehouse for given ship-to location
- Peak-season planning before peak; not after
Meet your Success Manager
Tell us a little about your business to get guidance, answers, and next steps in a no-pressure conversation.
Thank you. We'll get back with you shortly.
Redirecting to fulfillment.com...
We're right where you need us.
We prioritize relationship-driven support.
We're here to help you scale.
We're right where you need us.
We prioritize relationship-driven support.
We're here to help you scale.
By the numbers
Performance, measured
Same-day ship
0 %
Orders ship the day received
Right product
0 %
Correct items shipped
Onboarding
0 days
Live within two weeks, not two quarters*
*Typically
Heritage
Est. 1918
D&H, more than a century of distribution
Frequently Asked Questions
Support & service questions
How does FDC keep fulfillment cost down?
We lower fulfillment costs through efficient operations, strong shipping rates, and a strategic warehouse network. We follow consistent processes across sites (99.9% order accuracy, 99.8% same-day shipping), use our total shipping volume to negotiate better carrier pricing, and place inventory closer to your customers to reduce shipping zones and delivery times.
How do I reach my Success Manager?
You can contact your Success Manager directly by phone or email. You'll work with the same person every time. Call for urgent needs, email for everything else.
Cost, savings & switching questions
Do you charge premium storage for peak season?
No. Storage rates are contracted per client based on volume and product profile, not set by a public rate card. There is no Q4 premium and no long-term-storage penalty for slow-moving inventory. The contracted rate appears on the invoice; both match.
How can I validate Transportation savings?
Provide a CSV or XLSX with destination zip codes, shipment weights, and carrier service levels (exported from Shopify, WooCommerce, ShipStation, etc.). We'll review it and show you the best carrier mix and fulfillment center strategy.
Will switching cost more than it saves?
We can quantify that for you. Most brands see savings within the first quarter. If the numbers don't support a 12-month benefit and your current service levels are strong, we'll recommend staying put. If they're not, cost is only part of the decision.
Seamlessly integrates with your stack
100+ Years of Excellence
| Employee-Owned Culture
| Part of SCALE Logistics
Trusted by leading DTC brands
| SOC 2
PCI DSS
SSL