One operator, accountable for the whole catalog
Every part of your fulfillment, run by one operator who answers for all of it.
Receiving, storage, pick and pack, kitting, freight, returns, and the people who run them are all Fulfillment.com: our own facilities, our own people, our own customer success managers, on one platform, BestOMS. Your product is with us from the moment it lands on our dock until it goes to the carrier, and back again through returns.
The service catalog
The whole catalog, from one operator
Pick what you need today, or take all of it. Because every service runs on one platform and one inventory pool, you can add a channel or a service later without re-platforming.
Inbound and storage
Receiving, storing, and controlling your finished goods.
Receiving + inbound
Receiving is logged against the purchase order as goods arrive, with lot and expiry capture where the product needs it, so traceability starts at the dock.
Inventory + warehousing
Ambient storage for finished sealed goods, with air-conditioned space in some facilities, across our operated, multi-node network and visible live in the BestOMS portal.
Lot, expiry + FEFO control
Lot-level tracking keeps oldest-dated stock shipping first on dated goods, with near-expiry inventory flagged automatically before it ever reaches a picker.
Outbound and shipping
Getting orders picked, packed, shipped, and returned.
DTC pick and pack
Every pick is barcode-verified before it ships, and same-day orders go out at a 99.84% rate from whichever node sits closest to the customer buying from you.
Kitting + subscription assembly
Finished units get assembled into kits, bundles, and subscription boxes, timed to match your recurring ship cadence, moving straight through the process.
Returns + reverse logistics
Returned units are received, checked against the original order, and inspected on arrival, with eligible stock put back into sellable inventory right away.
Freight + carrier management
Freight moves on our multi-carrier network volume, with routing and right-sized cartonization built to hold down both shipping cost and packaging waste on every load.
Channels
DTC, retail, marketplace, and cross-border, from one stock position.
B2B + retail + wholesale
Wholesale and retail orders ship through BestOMS with retailer connectivity via Dropstream. Every retailer sets its own routing guide and order rules; tell us who you sell to.
Marketplace fulfillment
One shared inventory pool fills Amazon, Walmart, and TikTok Shop orders alike. Tell us where you sell and we will confirm the connectors for your account.
Amazon FBA prep
FNSKU labeling, polybagging, breakpack, and bundle assembly on your Amazon-bound units, scan-verified and shipped from the same pool that fills your other channels.
Omnichannel fulfillment
Direct-to-consumer, marketplace, and retail orders all draw from one shared stock position, so every channel sees the same inventory and the same count.
International + cross-border
International outbound shipping on your carrier mix. Duty and tax handling, including who pays at the border, varies by lane, so tell us your lanes and we will work it out.
Specialized and platform
Value-added work, protection, and the technology under all of it.
Value-added services
Branded packaging, inserts, custom labeling, ticketing, and gift wrap, all applied to finished sealed units right during the pick, pack, or kitting step.
Technology + portal
Real-time order and inventory visibility through the BestOMS portal, the platform running every service here, with Deposco and Dropstream working behind it.
A handful of details depend on your specific setup. Section 321 is the US de minimis provision governing low-value import shipments, and DDP means the seller, not the customer, is on the hook for duty and tax at the border; a retail routing guide is the retailer's own rulebook for how a supplier's shipments have to arrive, and chargebacks are the retailer's penalty for missing it. Which of these apply, and how, depends on your lanes, your retailers, and your product. Tell us what you're selling and where, and we'll map it out.
Alongside every service
One team owns the outcome, start to finish.
The support layer behind the catalog is our own customer success managers, running execution alongside every service above, so you have one team, one operator, and one place the responsibility lands. It is the same accountability that runs the warehouse, applied to the relationship.
- Our own customer success managers, employed directly by us
- One operator, one team, one place the responsibility lands
- The same team that runs the platform runs the relationship
99.84%
Orders out the day they arrive
Same-day ship rate
1-3 day
Ground transit
One team
Across the network
Our buildings, our procedures, our supervision
Figures as of June 2026.
How the work actually runs
The catalog runs on a defined process, not just a feature list
Pick-and-pack accuracy
The right product reaches the right customer. Every pick is scanned and checked against the order at the pick face, so the control sits in the flow rather than in a report the next morning.
Dock-to-stock
Your inventory is received, counted, and put away quickly, so you're back in stock fast and ready to sell.
Same-day ship
The day an order arrives is the day it ships, 99.84% of the time.
By industry
Your product gets vertical-specific handling in every industry
The services adapt to what you sell. Start from your industry to see how the catalog handles your product.
Supplements & vitamins
First-expired, first-out (FEFO) rotation, lot control, and subscription kitting for dated, regulated consumables.
Beauty & skincare
Branded unboxing, value-added presentation, and gentle handling for premium SKUs.
Pet products
Heavy and bulky freight, routed by size and weight, and recurring kitting at scale.
All industries
See every vertical we serve and how the catalog adapts to your product.
Questions buyers ask about the catalog
Does one operator really run every service, or is some of it brokered?
We run receiving, storage, pick and pack, kitting, and returns on our own facilities, with our own people and our own customer success managers, on one platform, BestOMS (with Deposco and Dropstream behind it). Carrier selection sits with that same team, so you are not coordinating a separate provider on top of your fulfillment. Your product is with us from the moment it lands on our dock until it goes to the carrier that delivers it, and it comes back to the same team through returns, instead of receiving sitting with one company, picking with another, and your account manager with a third.
Is Fulfillment.com a co-packer or a manufacturer?
No. Fulfillment.com is a vertically integrated 3PL, a third-party logistics provider that runs and staffs its own warehouses rather than subcontracting them out. Every service handles finished sealed product: we receive, store, lot and expiry control, pick, pack, ship, kit, and return it. We don't manufacture, fill, bottle, formulate, or primary-pack. Kitting means assembling finished units into a box; labeling and ticketing mean applying a label to a finished sealed unit, not producing or filling product.
Do I have to take the whole catalog, or can I pick individual services?
Either. The grid is the breadth proof: you can take the whole catalog from one operator, or pick only the services you need today and add more as you grow. Because everything runs on one platform and one inventory pool, adding a channel or a service later does not mean re-platforming.
What platform runs all of this?
One platform, BestOMS: it runs your orders and gives you a portal to see them, with Deposco (running the warehouse floor) and Dropstream (connecting your stores and marketplaces) behind it. You get one login to live order and inventory status across every channel.
Some services aren't part of the standard catalog. What does that mean?
A handful of capabilities, like managed transportation and drayage and package protection, aren't part of what we run as a standard service today. That's not a permanent line, just where the catalog stands now. Retail routing-guide setup is different. So is EDI, the automated order-and-invoice hookup many retailers require. So are Section 321 and DDP handling. Those all depend on your specific lanes, retailers, and product, and we work out what applies once you tell us. If your program needs a capability that isn't in the standard catalog, raise it with us and we'll be honest about what it would take.
How fast can my orders ship and reach customers?
99.84% of orders ship the day they are placed. From there, we reach 99.77% of the US in 1 to 3 days of ground transit from a distributed, multi-node network. Each order routes to the node closest to your customer, which cuts transit zones without paying for expedited service.
One operator, the whole catalog. Get a quote.
1-3 day ground to 99.77% of the US. Tell us about your product and volume and we'll put together a custom quote.